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Does every routine question, customer update, and follow-up still come back to you? Learn how to turn recurring work into a process people can understand, repeat, and improve. In this practical Business Systems course, you will choose one process in your business and build the instructions, ownership, and checks it needs to run more reliably….


Who this is for: Business owners who sell online or take cards over the phone. You’ve had a customer dispute a charge, or you’re afraid of it. You see a “dispute opened” email from your processor and don’t know whether to fight, what to send, or how to keep it from happening again. What you’ll…









