Chargeback Defense

Description

Who this is for: Business owners who sell online or take cards over the phone. You’ve had a customer dispute a charge, or you’re afraid of it. You see a “dispute opened” email from your processor and don’t know whether to fight, what to send, or how to keep it from happening again.

What you’ll walk away with: A clear understanding of how disputes actually get decided, a fight-or-accept decision rule, a fill-in-the-blank rebuttal template with evidence checklists by dispute type, a prevention checklist that stops most disputes before they’re filed, and a 30-minute monthly review that keeps your dispute rate safely below the danger zone.